TERMS AND CONDITIONS
1. AREA OF APPLICATION
Our general business conditions, with which our customers agree on the issue of an order, shall apply exclusively. We do not accept dissenting conditions on the part of the customer of third parties, unless we have expressly accepted their validity. All offers in this webshop are directed at the consumer (every natural person finalising the contract in a manner which cannot be assigned to his or her commercial or self-employed occupational activity, §13 BGB). By placing an order you warrant that you are at least 18 years old (or have parents‘ permission to buy from us) and accept these terms and conditions.
2. CONCLUSION OF CONTRACT
There are four steps in the ordering process. By clicking on the button "Add to cart", the desired product can be put into the shopping basket, this action does not mean you have any commitment to the product. The shopping basket can be reviewed at any time by clicking on the "Your Cart" link, any product previously put into the shopping basket can be removed at any time. If you wish to purchase the items contained in your shopping cart, click on the "Go to Checkout" button, enter your email-adress and select your desired payment method. Click on the "Next Step" Button to reach the order section "Shipping Details", then enter the required information. Before confirming the order, the customer has the possibility to check and change the order and personal data and can cancel the order if necessary. By clicking the button "Complete Purchase" in the final step of the ordering process, you make a binding purchase offer concerning the products contained in the shopping cart, and agreeing to our terms and conditions. After placing the order, the customer will receive an automated order confirmation by email. This does not represent an acceptance of the customers order, but represents a confirmation that the order has reached us. The product is officially sold when we confirm the contract via email. In the rare event that the delivery to the buyer is not possible, or if delivery is delayed, the customer will immediately be informed by email. Please be aware that the screen display may differ from the original colours.
3. CONTRACTING PARTY
Atelier Tatjana Philipp
14057 Berlin; Germany
Phone: 0049 30 55128567
4. CONTRACT STORAGE
We will save the contract agreement after the contract has been finalized. It is possible to print the order and the given details in the course of the ordering process. Any data relating to orders and the terms and conditions will be sent with the confirmation email to the email adress given in the ordering process.
5. RESERVATION OF PROPERTY RIGHTS
Products remain our property until payment has taken place.
6. PRICES, SHIPPING COSTS AND RETURN COSTS
All prices are final retail prices. We offer worldwide free shipping with DHL EXPRESS. Please note that local charges (customs duty, sales tax) can occur, when ordering from Non EU countries. These charges are at your own expense.
For returns within the EU and Switzerland, a free return label is provided within the package. Outside the EU, please write an email to firstname.lastname@example.org.
7. SHIPPING AND DELIVERY CONDITIONS
Delivery takes place within the delivery deadline given on the relevant page in regards to the address to which the product is to be delivered. We cannot ship to postbox addresses. Our products are delivered by DHL EXPRESS. Regarding prepayment the deadline given for delivery begins the day the full price is paid. The items will be forwarded to the delivering parcel service (DHL) within 1-2 working days after receiving the payment. The shipping time is 1-2 working days within Germany and 1-4 working days to most European countries. Upon receival of the goods, the customer is obliged to examine the package immediately for any transport damages and to inform us instantly in writing to enable us to assert any claims.
It is possible to pay via prepayment. To do this one would transfer the stated price given in the ordering process into the specified account. The account will be specified in the confirmation of order and the product will be delivered once the payment has taken place.
Paypal is an online payment process, that works with a bank account or creditcard link. To be able to pay via PayPal you must first have a PayPal account, which can be opened in the process of ordering. Further information on PayPal is available under www.paypal.de.
Creditcard (MasterCard, Visa)
To pay with one of the above mentioned Creditcards, it is necessary to choose the relevant card and enter the required details in the relevant fields.
Klarna offers a direct payment or a pay after delivery option and also installment plans.
9. RIGHT OF REVOCATION
Instruction of Right of Revocation
The customer has the right to return new unworn or unused goods within 14 days. The 14-day-period starts from recieval of the receipt of this instruction (via e-mail), but not before the delivery of the product to the customer. If you would like to make use of your right to return please contact us by mail (email@example.com) so we can declare the process of the return action consignment. Orders returned without authorization will not be accepted. If a returned item is shipped internationally, please clearly mark the package ‚Returned Goods‘, to avoid any Customs charges. Products must be returned in their original packaging or in other adequate or equivalent packaging that ensures it is protected against transportation damage. The customer is responsible for all damage sustained due to inadequate packaging when returning goods.
Consequences of revocation
In case of withdrawal, we will reimburse all payments received from the customer, including the shipping costs for delivering the product to the customer with the exception of additional costs that may arise when the customer wishes a different method of shipping than the standard shipment (e.g. express shipment), within 14 days from the day on which we receive the communication of withdrawal. Online orders returned will be refunded to the original payment method used for the order. We may withhold the reimbursement until we have received or collected the product back, or until the customer has supplied evidence of having sent back the goods, whichever is the earliest. The customer must return the goods no later than 14 days after having informed us about the decision to withdraw. Send a mail to firstname.lastname@example.org and we will provide you with a return label to print. We will cover the costs of the return shipment. Compensation for lost value has to be made only if the derived use or deterioration is in conjunction with use of the product that goes beyond inspecting the product and its characteristics.
Exceptions from the right of withdrawal
The right of cancellation does not apply to the delivery of goods that are manufactured according to customer specifications or that have been clearly tailored to personal requirements. End of Instruction of Right of Revocation
Relevant legal provisions apply in case of defective goods.
11. APPLICABLE LAW
Agreements are governed by the law of the Federal Republic of Germany in exclusion of the UN buying law, as far as no binding international consumer protection law is in opposition.
12. CONTRACT LANGUAGE
Contract language is German.
13. FINAL PROVISIONS
If single conditions be or become invalid, this will not effect other conditions. Should single stipulations be or become invalid, so will none of the other stipulations become invalid.